Refund and Returns Policy

Last updated: April 14, 2023

Thank you for shopping at MISSUKART ENTERPRISES PRIVATE LIMITED (Missukart).

Returns, Refunds and Exchange is the scheme provided by various sellers listed on ‘Missukart’s’ website available at www.missukart.com or the mobile application under the brand name “Missukart” (collectively “Platform”), or by Missukart itself, in relation to specific products. Returns, refund and exchange policy gives you an option to return, or exchange items purchased on the Platform, for any reason within the specified return/exchange period, as detailed on the product details page. However, the return/exchange shall be eligible for products that are in good condition, as may be determined by Missukart. The following terms are applicable for any products that You purchased with Us

1- Interpretation and Definitions

a) Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

b) Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MISSUKART ENTERPRISES PRIVATE LIMITED, PUSHPNARAYAN COMPLEX BLDG NO 20B ROOM NO 204 DEVAD VICHUMBE NEW PANVEL 410206 MAHARASHTRA INDIA.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to MISSUKART, accessible from https://missukart.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2- What customer can return?

You may request returns for most items you buy from sellers and suppliers listed on the Platform or items provided by platform itself, that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. At the discretion of the Platform, Products sold under any offer, promotion or discount may not be returned. All returns are subject to the details provided in the product description page and other Sections of this policy. Products that are not eligible for return on the Platform, may be exchangeable for reasons mentioned on the product description page on the Platform.

However, if you receive a damaged/defective/wrong product from any seller listed on the Platform, you will still be allowed to exchange the product for reasons as provided in the product description page.

In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund. In circumstances where you return an extra or a different product, Missukart will not be accountable for misplacement or replacement of such product and will not be responsible for its delivery back to you.

3- HOW TO RETURN ITEMS

You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product, please follow the steps mentioned below:

If a product is eligible for return, the user will be able to initiate the return request under the ‘My Account’ section by clicking on “Orders” tab.
Create a ‘return request’ under the ‘My Account’ section on the Platform and follow the instructions provided on the Platform.
After the ‘return request’ has been raised, Return will be processed by Missukart.
In case you purchase multiple products in a single order, return requests for individual items can also be raised.

Once a return request is raised, Missukart shall analyse the request and accordingly process the request internally. All return / exchange claims shall be subject to Missukart’s discretion.
If you have scheduled a pick – up for returning the product, please keep the items ready to be picked up by the delivery partners.
Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product.
Please note that the product will be picked up from the same address where delivery was made.

Further, on receipt of returned product, the product shall undergo a quality check. If the product returned in an acceptable condition, as determined by Missukart at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund/exchange shall be initiated.

4- ELIGIBILITY FOR EXCHANGE OF PRODUCT

All products which are returnable are eligible to be exchanged, subject to the return options mentioned herein above. However, there may be certain products which are not eligible for return but are eligible for exchange. Further, exchange is subject to stock availability and subject to your address being serviceable for exchange. In the event that a product for which only exchange is available as per the product description page, the user can opt for a exchange option and the returns will be enabled for that user once it is found that the return has been initiated for genuine reasons on the sole discretion of Missukart.

The exchange request must be raised by using the option available under ‘My Account’ section-order tab- chat button within the return window period specified on the product detail page.

In case of exchange, if the cost of the new product is more than the original product delivered, you will have to pay the difference amount and if the cost of the new product is less than the original product delivered, the difference amount will be refunded. Further, once a product has been exchanged, there cannot be any more exchanges on the same order.

5- HOW TO EXCHANGE ITEMS

You can exchange the products purchased on the Platform within the specified exchange period, unless the product description page specifies that the product is not exchangeable. It is hereby clarified that exchange in this policy means exchange with the same product and not with a different product. To exchange a product, please follow the steps mentioned below:

If a product is eligible for exchange, the exchange request can be raised under ‘My Account’ section-order tab- chat button
Create a ‘exchange request’ under the ‘Orders Tab’ by clicking on Chat button option.
In case you purchase multiple products in a single order, exchange requests for individual item can also be raised.
After a exchange request has been raised, Exchange will be processed by Missukart.
Keep the items ready for exchange pick up. Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
Once the original product is handed over to the delivery agent, the exchanged product will be delivered to you separately.
At the time of pick up, the delivery agent may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such quality check, the product shall not be exchanged, and no refund shall be made against such product.
The product will be picked up from the same address where delivery was made.

Further, on receipt of returned product, the product shall undergo a quality check. If the product is in an acceptable condition, as determined by Missukart at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund shall be initiated.

6- GUIDELINE FOR RETURN AND EXCHANGE

Prior to creating a return or exchange request on the platform, you shall ensure that, the product which is being return either for returning the product or for exchanging the product:

must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact;
must not be damaged in your possession;
must be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
must not be used or altered;
must be the same product that was delivered to you; and
must be returned within the return window specified against a product on the product detail page.

Further, IMEI/ name/ image/ brand/ serial number/ article number/ bar code of the returned product should match the records of Missukart. Any additional conditions provided in the product details against each product shall be applicable as well.

Further:

Your address and the item that you wish to return must be eligible for return.
If the return is not eligible for pickup, a return option will not be available.
Once the return is received, you will be provided with a refund or exchange, as requested.
If you intend to return an electronic device that stores any personal information, you must remove/deleted all such personal information from the device prior to returning. Missukart shall not be liable in any manner whatsoever for any use of such information. Such electronic device should be formatted, and screen lock should be disabled.
No return, exchange shall be accepted if warranty card, if any, is missing while return, or exchange of product.
The products available on the Platform are usually returnable within 7 days of delivery. However, specific details in relation to each products are mentioned in the product description. Further, a product which has been returned/exchanged cannot be returned/exchanged again.

7- PROCESS TO GET REFUND

Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.

If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product.

In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.

If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.

If you have made the payment as cash on delivery, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Missukart shall not be liable to you in case incorrect bank account details have been provided by you. In case of any discrepancies regarding receipt of refund amount, Missukart may request for additional information such as bank statement or any other relevant document.

8- REFUND TIME PERIOD

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products-

Refund Method	Refund Time Frame
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account	3-7 Business Days
Cash on Delivery (Refund to Bank Account in the event that the conditions for Instant Refund mentioned below are not met)	3-7 Business Days after updating the bank account details

Instant Refund:

Missukart offers instant refund whereby the refund will be triggered within 4 (four) hours of the product being picked up and marked by the delivery partners as successfully picked up (“Instant Refund”). The refund will be reflected to the bank account within 3 -7 Business Days. The following are the conditions which are required to be met for the return to be eligible for an Instant Refund:

Instant Refunds are only available for cash on delivery orders.
The product which is being returned should have successfully undergone a quality check by the delivery partners and should have been marked as successfully picked up for return on the systems of Missukart. Missukart reserves the right to not accept the return in the event the product is damaged, incorrect or for such other reasons as Missukart deems fit.
In the event where the delivery partner is unable to mark the product as successfully picked up in the systems of Missukart, as a result of technical issues, Missukart shall not be liable to process the Instant Refund.
Further, Missukart shall not be held liable for not processing the Instant Refund for reasons attributable to the delivery partner, which include instances as, product being marked canceled instead of picked up, tracking details not available for the product picked up, etc. In such instances, Missukart may not be able to process the Instant Refund.

Instant Refunds will not be processed in case of instances whereby the systems of Missukart cannot generate a refund without manual intervention, i.e., it is not a system generated refund. Manual intervention is typically required in the following instances:
In the event the refund request is raised for a missing product or a product that was not delivered to the customer.
In the event that the delivery partner is unable to update accurate details in the systems of Missukart regarding the product that has been picked up including tracking details for the product.
In the event the customer has opted for self-shipment, for any reason, and not routed the return via the delivery agents assigned by Missukart. In the event that the customer has mistakenly returned additional products along with the products for which the return was initiated.
Instant Refunds will not be processed if the bank details or UPI ID is not provided or is inaccurate.

Missukart reserves the right in its sole discretion to refuse Instant Refund for reasons including but not limited to: (i) any fraud or malpractice committed by the user and detected by Missukart at any point of time, (ii) for any other reason that Missukart may deem fit.

9- Miscellaneous

Please note that all the customer claims and requests for return/refund shall be subject to Missukart’s satisfaction.

Missukart reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.

10- Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@missukart.com

By visiting this page on our website: https://missukart.com/index.php/contact-us/